Order by 12 noon for next day delivery, Sundays and Bank Holidays excluded. (For same day delivery, please phone and we'll try our best) We cannot guarantee a set delivery time as our driver goes via the most efficent route on the day. If you have a specific time request please note this in the notes to seller at the checkout and we will endevour to accomadate you.
If the recipent is out when we deliver we will try a neighbour, leave in a safe place or in the last instance contact yourself or the recipient.
Refund Policy - Floral gifts
At Ty Blodau Florists we pride ourselves on exceptional customer service. We strive to process all orders with absolute care and accuracy. We want our customers to enjoy their flowers for as long as possible, so every effort is made to deliver the freshest flowers possible.
Because of the perishable nature of many Products you are advised to make any complaint within 1 working day of the delivery date of your Products.
All products require care, attention and in the case of all cut flower require fresh water, if it is deemed that the products have not been cared for correctly then we may NOT refund or offer an exchange of product
We guarantee five days of freshness for your gift flowers, from the date of delivery. If any flowers arrive damaged, die or wilt within five days of delivery you should take a digital photograph of them and send it to us at firstname.lastname@example.org
All products that are claimed to be faulty or damaged must be returned to us.
Refunds, partial refunds or an exchange will be given if the product is proved to be faulty or damaged and will be at the owner’s discretion and their decision will be final.
Data Protection Policy
In accordance with the General Data Protection Regulation (‘GDPR’), please note our policy regarding the treatment of your personal data:
• Personal data left by customers on themselves and recipients for orders of flowers, plants and/or gifts is processed and maintained on cloud-based software (Floralfrog) that is securely stored.1 This is password protected.
Any paper Order Forms used to prepare the orders and deliveries are destroyed after orders are completed. *
• Orders processed through the Direct2Florist2 website are stored securely, which is password protected. Direct2Florist only share data concerning your order details (including the recipient’s details) to the ultimate florist concerned. Your personal data is maintained on our system, which is only accessible by our staff.
• We do not store any customer bank or credit/debit card details.*
• We have CCTV on operation on site. Captured data, is retained for 30 days, unless necessary to hold for longer as a result of an incident.
Please ask if you need any further information.
1 Floral frog have confirmed compliance with GDPR
2Direct2Florist have confirmed compliance with GDPR
* Prior to 6.4.17 all orders were taken on paper copies. These along with card payments receipts from that period have been safely stored for tax return purposes only.
WHAT- We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
HOW-When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
WHY- We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations
How do we store, use, share and disclose your personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at email@example.com If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at the same email address.